Specialist Legal Service for Carers and their families

The Carer's Legal Centre

Standard Fees

Where to find us

Probate Service

A Specialist Legal Service for Carers and those they care for

Carers who look after elderly family members or those who are frail, disabled or have learning difficulties face an enormous challenge to obtain the services they need from Social Services and the NHS.

The Carers Legal Centre is  a solicitors' firm  with many years experience in this area of work.  I can help both carers and the person they care for in this complex area of the law.

The organisation is  based in the New Forest and can visit clients in the local area, including Bournemouth, Poole, Christchurch, Ringwood, Lymington and Southampton.  It is in Central Southern England near the South Coast and in reach of Southern Wiltshire including Salisbury, Dorset, Hampshire and West Sussex

What we can do for you

The Carers Legal Centre has expertise in Community Care (ie Social Services Law), NHS Law, the law relating to mental capacity, Deprivation of Liberty challenges and Probate

For more information call 01425 674844

Legal Advice

When you are faced with what seems like an impossible situation, sometimes all you need is an expert to guide you to a solution. 

We will:

  1. Meet you at your home, in  hospital, or at our offices, or discuss your concerns over the telephone
  2. Review any documents you provide to us
  3. Analyse your problem
  4. Prepare an individually drafted advice letter with recommendations for further action
  5. Discuss our advice on the telephone.

We will do this for a fixed price, so that you will not have an open-ended commitment to pay legal fees

Lasting Powers of Attorney

Anyone who faces the possibility of losing mental capacity should make a Lasting Power of Attorney.  An LPA appoints someone you trust to   make decisions for you.   Separate LPAs may be made for both financial and for welfare matters.

The process of making an LPA is quite involved because it incorporates safeguards to minimise the risk of financial abuse.

 We will:

  1. Meet you and the person who is to grant a power of attorney at home, in hospital, or at our offices,
  2. Prepare a Lasting Power of Attorney
  3. At a second meeting, witness the signing of the Lasting Power of Attorney
  4. Register the Lasting Power of Attorney with the Public Guardianship Office

We will do this for a fixed price, so that you will not have an open-ended commitment to pay legal fees


Where someone has already lost mental capacity, it is often advisable to obtain a court order so that a trusted person, called a “Deputy”, can manage that person's finances and take decisions on their behalf.  We can prepare all the necessary papers to make an application to the Court of Protection for a Deputy to be appointed.

Funding The Cost of Care

Caring for elderly and disabled people is expensive.  There are several possible sources of funding.  Sometimes you may be able to obtain all the care fully-funded by the NHS under Continuing Care.  Sometimes funds will be available from your local authority, but on a means-tested basis.  Some local authority services can be provided on a discretionary basis, and others are mandatory.  It may be possible to obtain funds against the value of your house through an equity release.

Where a person has gone into residential accommodation it is often assumed that his house will be sold to pay for the care. 

We will guide you through the continuing care maze but also help you investigate other means of obtaining funding.

And perhaps help you keep the house.

Management of Affairs

If you are elderly or disabled and struggling to cope, it is ideal to have a caring adult son or daughter to look after your affairs.  For those  who are not lucky enough to have a carer, The Carers Legal Centre can provide a good alternative. 

We would appoint a personal legal visitor who has an understanding of the relevant law.  The legal visitor would meet you regularly at home to so that he or she would know what is required.

As part of this service, we can administer the person's finances, ensuring that available state benefits are claimed, bills paid, and tax returns submitted.  When appropriate, we instruct outside agencies to assist, such as tradesmen, personal carers and social workers.  As the person's care needs increase, we do everything possible to enable an elderly person to remain at home, but if a move into residential  care becomes inevitable, we carefully choose the best available residential home and manage the sale of the house.

Carers who live far away from the person they care for

Carers sometimes live many miles away from the person they love and care for.  If you live in a different city to elderly parents you will be exhausted by the need to travel every weekend to assist your parents, who may often as much need reassurance as they do practical care. The situation can be even worse when the carer lives overseas and a time difference makes it hard to telephone at an appropriate time.   It may only be possible to visit on an occasional basis, but you need the reassurance that your loved one is being properly looked after.

The Carer's Legal Centre can help ease your worries. We can take on all the responsibilities which would be carried out by you if only you lived locally, such as

  1. Arranging for carers,
  2. Arranging daily visits to a person in their home
  3. Arranging for home maintenance
  4. Managing finances
  5. Arranging equity release to fund care
  6. Arranging the sale of a house,
  7. Arranging for a move into a residential or nursing home
  8. Ensuring that a care home provides good quality care.

We can arrange to meet you on the day you arrive in this country, including at weekends, so that you can make the best use of your limited time.

Deprivation Of Liberty

Sometimes elderly people who have lost mental capacity are required to move into Residential Homes in their own best interests.  But mistakes are sometimes made, and it is believed that many people are kept in residential homes against their wishes and without sufficient justification.  Since April 2009 Local Authorities have had a duty to ensure that Deprivations of Liberty are justified.  The process is imperfect and The Carers' Legal Centre  can act for you to challenge unlawful Deprivations Of Liberty.


We provide an efficient, sensitive and speedy Probate service at a competitive price

Our successes

Management of affairs:
Client speedily discharged from hospital and £68,000 stolen property recovered.

Active management of an elderly person’s affairs is a challenge.  Care agencies, medical staff and social workers have to be organised and monitored to ensure  they act in a way which clients find acceptable.  Clients’ wishes must be recorded in case they lose mental capacity.  At the same time, interventions must be as discrete as possible, so that clients do not come to feel that they have lost any self-respect.

The two Smith brothers are elderly bachelors who live together in Bournemouth.  They are wealthy, with combined assets in excess of £1.5 million.  They are intensely private men who do not wish to have their affairs dominated by their several sisters.  They therefore appointed me to manage their affairs so that if they lost mental capacity or just felt too frail I was able to fight their battles for them.

During the course of the three years that I have looked after their affairs they have declined in health both physically and mentally.  They are now unable to weigh up the pros and cons of any significant decision nor to manage the details of their finances.

I have tried to allow them as much independence as possible so that they do not feel that they are constrained.

During the winter of 2014 to 2015 Roy had a fall and broke his hip.  He had to be admitted to hospital.  Bill was unable to cope emotionally on his own.  I therefore became involved and worked with Bournemouth Social Services and arranged for carers to go into their house.  Initially they were very reluctant to accept an intrusion but gradually they have come to enjoy the carers’ visits.  They understand that carers are necessary to enable them to remain in their own home. 

Roy was in hospital for six weeks over the Christmas period.  When he was physically fit for discharge adult services were very reluctant to let him go home because he could not look after himself.  I used the authority given me by the Lasting Powers of Attorney to force the hospital to discharge Roy back home as quickly as possible.  This ensured that both brothers’ emotional needs were given a higher priority than would have been given by Social Services, who were primarily concerned with avoiding risks.   At the same time I arranged for care visits to their house.

I routinely check their bank statements. In February I discovered that large cheques had been signed by Bill in favour of an unknown individual.  Bill has no recollection of signing such large cheques.  This appears to have been done by a rogue trader who visited the house and persuaded Bill to sign some cheques.  I informed the police, who were unable to identify the culprit.  But I also persuaded Lloyds Bank to reimburse the full amount fraudulently extracted from their bank account.  Had I not been involved the brothers would have permanently lost a very substantial sum of money.

Bill and Roy Smith made a wise decision to ask me to act for them to manage their affairs under a Power of Attorney – and those who will one day inherit from their estate will also benefit because a major fraud was uncovered and rectified.

Correct Care Regime Achieved for a Disabled Client

One Tuesday I received a telephone conversation from Mrs H   .  Her husband, Mick, has suffered Parkinson’s disease for many years and is gradually deteriorating.  He recently had a spell in …… General Hospital after a fall.  He was discharged home with a care package, which consisted of four visits per day.  Because his wife had taken over the family building firm and was out at work all day, he was left alone most of the time.  He was a proud man who did not appreciate that it was unsafe for him to get out of his chair.  One afternoon he got out of his chair, tried to walk to the toilet, fell over and broke his thigh.  He was alone on the floor for some five hours before his wife came home and found him. 

He was readmitted to …………..General Hospital and received treatment for his broken leg.  After 10 days, his wife was told that he was fit for discharge.  Social Services intended to discharge him home into exactly the same circumstances as had proved so disastrous a few weeks earlier.  We intervened with an urgent letter to ………….shire County Council, threatening to seek an injunction if they permitted Mr H  to be discharged home without a suitable care package.  The County Council understood our concerns, but ……… General Hospital were upset that the family should have intervened and they illegally tried to stop his discharge.

We submitted a strongly-worded complaint to …… General Hospital, threatening a referral to the Health Service Ombudsman.  Within 24 hours …….. General Hospital and ………shire County Council had arranged a placement for Mr H in a step-down facility, where he could recover from his broken leg and prepare either to return home (if that ever becomes possible) or to transfer to a suitable nursing home. 

We are now pursuing         shire County Council and ……. General Hospital for compensation for the distress caused and for the legal costs they have incurred. 

Without our intervention Mr H         would have been discharged home and probably suffered another accident which might have led to his early death.  For those who are interested, we estimate our total legal costs for this work will be £750.00.

£90,000 obtained from a Primary Care Trust

In January 2011 we were approached by the daughter of a lady who suffered severe Parkinson’s disease.  She lived in a nursing home in Bournemouth.  She was virtually unable to speak and was immobile.   Despite the severity of her condition this lady had been denied NHS Continuing HealthCare funding.  Her assets were being used at the rate of about £700 per week to fund her care. 

Her family had made several applications for funding to Bournemouth and Poole Primary Care Trust.  The applications had been refused on spurious grounds.   Appeals had also been rejected. 

We reviewed the voluminous paperwork and established that the Primary Care Trust had made a number of fundamental legal errors.  Our direct application to the Primary Care Trust was brushed aside.  An appeal to the Southwest Strategic Health Authority was rejected on the grounds that the Primary Care Trust should have dealt with these issues.  It became necessary to apply to the Health Service Ombudsman, who was able to order the PCT to review the application.  Continuing Health Care funding was awarded, together with accrued interest.  A total sum of £90,000 was recovered. 

The primary difficulty faced by people applying for Continuing HealthCare Funding is not the demanding clinical criteria which must be satisfied.  The difficulty is the obstructive behaviour of Primary Care Trusts, who make the application process so difficult that many applicants give up the struggle rather than obtain the funding which they deserve.

Following this case, letters sent by the Carers’ Legal Centre to Bournemouth and Poole Primary Care Trust are likely to obtain results.

Hospital under threat of closure

In 2009/10 we acted for the relatives of the patients in a long stay psychiatric hospital on the south coast that was threatened with closure. 

Challenging an NHS decision requires a particular legal approach.  It is rarely possible to argue that closure is simply unlawful.  If you challenge the closure on the grounds that the relevant NHS Foundation Trust is not following the correct public consultation procedures then the best you are likely to achieve is a delay while the correct bureaucratic procedures are followed. 

We used the Freedom of Information Act to obtain a lot of detail on the obligations of the NHS Trust concerned, and then carefully analysed that information and found out that if the closure went ahead the NHS Trust would be in breach of a particular statutory obligation.  This fact had been overlooked by all parties.

We then asked the local MP to place a question with the Health Minister responsible – and soon afterwards the proposed closure was abandoned!

The total legal costs involved for the family members involved were less than £1,000 – far less than the  normal legal response of taking the NHS to court, which would have led to legal costs of at least £15,000.

A Speedy Probate

We were instructed by the executors of the estate of Mrs X, who died in August 2009 with an estate of over £1.5 million held in many complex assets.  We acted swiftly, and Probate was obtained and the bulk of the assets transferred to family members by early December.  Mrs X's family's first Christmas without their mother will not have been pleasant: but at least they did not have any worries that her affairs were not looked after in an efficient fashion.

Reduce stress

The law concerning carers is a complex interplay between Social Services and Health Service Law.  Even qualified lawyers find it hard to understand.

It is best to know your legal position, even if it is not favourable!

Mental Capacity

Medical and care staff often pressure carers, stating that the person they care for has lost mental capacity, even when they are able to show close family that they remain able to speak for themselves.  We can ensure that the legal tests for mental capacity are rigorously and correctly applied.

Cost of Care Services

Where there is a good prospect of obtaining NHS funded care, we can make sure your case is well prepared.  But we can also make sure that even where NHS treatment is not available, you have access to all available local authority funding, some of which is discretionary.

Improved Services

Almost invariably, when a local authority become aware that a carer has instructed a solicitor, the quality of service provided improves!!

Simon Whipple - Carers Legal CentreAbout Me: Simon  Whipple

  • Former Army Officer: served in the Falklands War.
  • Qualified as a solicitor in 1998
  • Founding Chairman of Surrey Law Centre in 2003
  • 12 years experience as a solicitor dealing with  private individuals and their needs, especially to obtain appropriate services from local authorities and the NHS
  • Founded Carers Legal Centre in early 2009
  • The Law should be simple enough for anyone to understand it, and it should be possible for anyone to obtain what they are entitled to without needing a lawyer to act for them.
  • Manner of working: “I have always seen my role as to help my client to clarify his long-term objectives (which are not always the same as the presented problem) and then to use whatever method, be it through the law or otherwise, will best help him achieve his goal.”


The Carers's Legal Centre
109 Burley Road, Bransgore, Christchurch, Dorset, BH23 8AY
Principal, Simon Whipple, M A, LLB, Member Solicitors for the Elderly.

Solicitors of England and Wales regulated by the Solicitors Regulation Authority number 513855
The SRA's rules may be accessed at www.sra.org.uk/solicitors/code-of-conduct.page
Established in 2009
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